Privacy Policy – Lodge Kitchenware

Last Updated: August 4, 2026

Lodge Kitchenware (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us. We are an independent online retailer of genuine Lodge® products and are not affiliated with, authorized by, or sponsored by Lodge Manufacturing Company.

Please read this Privacy Policy carefully. By using our website and services, you consent to the collection and use of your information as described in this policy.

Information We Collect

We collect personal information from you in various ways, including when you provide it to us directly, through automatic data collection technologies, and from third parties.

Information You Provide to Us Directly

When you create an account, place an order, sign up for our email communications, contact us, or otherwise interact with our website, we may collect the following types of personal information:

Name
Email address
Phone number
Mailing address
Billing address
Payment information (processed securely through our payment partners)
Order history and purchase details
Any other information you choose to provide

Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address
Browser type and version
Operating system
Pages you view and links you click
Referring website or search terms
Date and time of your visit
Device identifiers

We collect this information using cookies and similar tracking technologies. For more details, please see our Cookie Policy.

Information from Third Parties

We may receive information about you from third-party service providers, such as payment processors, shipping carriers, and analytics providers (e.g., Google Analytics), to help us process orders, deliver products, and understand how visitors use our website.

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders – including payment processing, shipping, and order confirmation
To communicate with you – responding to your inquiries, sending order updates, and providing customer support
To improve our website and services – analyzing how customers interact with our site to enhance user experience
To send marketing communications – with your consent, we may send you promotional emails about products, special offers, or updates. You may opt out at any time
To prevent fraud and ensure security – detecting and preventing fraudulent transactions and protecting the integrity of our website
To comply with legal obligations – meeting applicable laws, regulations, and legal requests

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering our services. These providers are contractually obligated to protect your information and use it only for the services they perform on our behalf.

We may share your information with:

Payment processors – to securely process your transactions
Shipping carriers – to deliver your orders
Email service providers – to send you order confirmations and marketing emails (if you have opted in)
Analytics providers – to help us understand website traffic and user behavior (e.g., Google Analytics)
Legal and regulatory authorities – when required by law or to protect our rights and the safety of others

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. Cookies are small text files stored on your device that help us recognize you when you return to our site.

You can control the use of cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect certain features of our website.

For more information about how we use cookies, please refer to our Cookie Policy.

Data Security

We take the security of your personal information seriously. We implement industry-standard encryption (SSL) and other appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access – You may request a copy of the personal information we hold about you
Correction – You may request that we correct inaccurate or incomplete information
Deletion – You may request that we delete your personal information, subject to certain exceptions (e.g., we may need to retain information to comply with legal obligations or complete outstanding transactions)
Opt-out of Marketing – You may opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in any promotional email or by contacting us directly

To exercise any of these rights, please contact us at [email protected].

Do Not Sell or Share My Personal Information

Under the California Consumer Privacy Act (CCPA) and similar state privacy laws, you have the right to opt out of the “sale” or “sharing” of your personal information.

What does “sale” mean?

Under these laws, the definition of “sale” is broad and may include sharing data with advertising or analytics partners through cookies and similar tracking technologies. While we do not sell your personal information for monetary compensation, certain data sharing activities with third-party service providers (such as analytics tools) could be considered a “sale” under these laws.

Your Right to Opt Out

You have the right to direct us not to sell or share your personal information. To exercise this right, you may:

Submit a request online: Please email us at [email protected] with the subject line “Do Not Sell Request”
Call us: (416) 437-9671
Use a Global Privacy Control: If your browser supports the Global Privacy Control (GPC) signal, we will honor it as a valid opt-out request

What happens after you opt out?

Once we receive and verify your opt-out request, we will:

Stop selling or sharing your personal information
Notify any third-party service providers to stop selling or sharing your information on our behalf
Your opt-out preference will remain in effect for at least 12 months

Authorized Agents

You may designate an authorized agent to submit an opt-out request on your behalf. We may require verification of the agent’s authorization and your identity before processing the request.

Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. You will not be denied goods or services, charged different prices, or provided with different quality of service for exercising your rights.

Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to, and we are not responsible for, the privacy practices of any third-party websites. We encourage you to read the privacy policies of every website you visit.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We will post any changes on this page and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: [email protected]
📞 Phone: (416) 437-9671
🕐 Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

📍 Mailing Address:
3406 Eglinton Avenue
Toronto, ON M4P 1A6
Canada

Canada

Lodge Kitchenware is an independent online retailer of genuine Lodge® products and is not affiliated with, authorized by, or sponsored by Lodge Manufacturing Company. Lodge® is a registered trademark. All product names, logos, and brands are property of their respective owners.