Shipping Policy – Lodge Kitchenware
Last Updated: August 4, 2026
We are an independent online retailer of genuine Lodge® products. We are not affiliated with, authorized by, or sponsored by Lodge Manufacturing Company.
We want you to receive your Lodge cast iron cookware as quickly and safely as possible. Please review our shipping policies below.
Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email once your order has been processed.
During high‑volume periods (such as holidays or sales), processing may take an additional 1–2 business days.
Shipping Destinations
We currently ship to Canada only.
We do not ship to the United States or other international destinations at this time.
Shipping Rates
| Region | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| Canada | Free | 5–10 business days |
No minimum order required — all orders ship free within Canada.
Delivery times are estimates and not guaranteed. Weather or carrier delays may occur.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can track your package using the carrier‘s website.
If you have not received tracking information within 3 business days of placing your order, please contact us at [email protected].
Shipping Carriers
We use Canada Post, UPS, and FedEx for shipping. The carrier used for your order will be determined based on your location and the size of your package.
Order Changes & Cancellations
If you need to cancel or make changes to your order, please contact us as soon as possible at [email protected]. We process orders quickly, and once your order has been fulfilled or shipped, we may not be able to make changes.
Incorrect Shipping Address
Please double‑check your shipping address at checkout. If you realize you entered the wrong address, email us immediately at [email protected]. We can correct the address only if your order has not yet been processed or shipped. Once shipped, we are not responsible for delivery to an incorrect address provided by you.
If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply to resend the order.
Damaged or Lost Packages
Lodge cast iron is packaged with care, but accidents can happen during transit.
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If your package arrives damaged: Please email [email protected] within 5 days of delivery with your order number and clear photos of the damaged item(s) and packaging. We will arrange a replacement or refund quickly.
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If your package is lost: Contact the carrier first with your tracking number. If the carrier confirms the package is lost, email us and we will file a claim on your behalf.
Split Shipments
If your order contains multiple items, they may be shipped separately from different fulfillment centers. You will receive individual tracking numbers for each shipment if this occurs.
Policy Updates
We reserve the right to update or modify this shipping policy at any time. Changes will be posted on this page. Please review this policy periodically.
Contact Us
If you have any questions about shipping, please reach out:
📧 Email: [email protected]
📞 Phone: (416) 437-9671
🕐 Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
📍 Mailing Address:
3406 Eglinton Avenue
Toronto, ON M4P 1A6
Canada
Lodge Kitchenware is an independent online retailer of genuine Lodge® products and is not affiliated with, authorized by, or sponsored by Lodge Manufacturing Company. Lodge® is a registered trademark. All product names, logos, and brands are property of their respective owners.