FAQs – Lodge Kitchenware

We are an independent online retailer of genuine Lodge® products. We are not affiliated with, authorized by, or sponsored by Lodge Manufacturing Company.

Find answers to the most common questions about our products, shipping, returns, and more.

Products

Are the products on your site genuine Lodge® products?

Yes. We source all Lodge® products through authorized distributors. Every item we sell is 100% authentic. We do not sell counterfeit or knockoff products.

What is cast iron?

Cast iron is a durable, heavy-duty material known for its excellent heat retention and even heating. It’s been a kitchen staple for centuries and, with proper care, can last for generations.

What does “pre-seasoned” mean?

Lodge® cast iron comes pre-seasoned with 100% natural soybean oil. This means the pan is ready to use right out of the box — no need to season it yourself before your first cook. The seasoning will continue to build and improve with regular use.

Why is Lodge cast iron black?

The black color comes from the seasoning — layers of baked-on oil that create a natural, non-stick cooking surface. It’s not paint or a coating. It’s the result of a chemical reaction called polymerization that bonds the oil to the iron.

Are Lodge® products made in the USA?

Yes. All of Lodge’s classic cast iron products are made in the United States, specifically in South Pittsburg, Tennessee. Lodge’s enameled cast iron is manufactured in China with the same strict quality standards and materials as other Lodge products.

Is Lodge cast iron safe?

Yes. Lodge cast iron is made from natural, chemical-free materials. It contains no lead, PFOA, or PTFE. The seasoning is made from 100% natural soybean oil — nothing synthetic.

What is the difference between classic cast iron and enameled cast iron?

 
 
Feature Classic Cast Iron Enameled Cast Iron
Surface Seasoned black finish Smooth glass-like enamel coating
Maintenance Needs regular seasoning No seasoning required
Dishwasher Not recommended Not recommended
Stovetop compatibility All types (gas, electric, induction) All types (gas, electric, induction)
Oven safe Up to 500°F Up to 500°F
Acidic foods Can strip seasoning if cooked too long Perfect for acidic foods (tomato sauces, etc.)

Can I use my cast iron on a glass stovetop?

Yes. Lodge cast iron is compatible with all cooktops, including glass and induction. Always lift the pan rather than sliding it to avoid scratching the surface.

How do I clean my cast iron?

  1. Wash with warm water using a sponge or brush

  2. Dry thoroughly with a towel

  3. Place on low heat for 1–2 minutes to evaporate all moisture

  4. Rub a very thin layer of oil over the cooking surface while still warm

Can I use soap on cast iron?

Yes. A small amount of mild dish soap is fine for cleaning modern cast iron. The seasoning is polymerized oil, so it won’t wash away with a gentle soap-and-water wash. Avoid harsh detergents or abrasive cleaners.

Why is my food sticking to the pan?

This usually means one of two things: the pan wasn’t hot enough before adding food, or not enough oil was used. Preheat the pan over medium heat for 3–5 minutes before cooking. Add oil and let it shimmer before adding food.

Can I cook acidic foods in cast iron?

Yes, but with care. Acidic foods like tomatoes, vinegar, or citrus can strip the seasoning if cooked for a long time. It’s fine for short cooking times, but for long-simmered sauces, use enameled cast iron instead.

What is the Lodge “Made Right” Warranty?

Lodge stands behind the quality of their products. This warranty covers manufacturing defects and craftsmanship. For complete details, please refer to the official Lodge website.

Orders & Shipping

Do you ship to the United States?

We currently ship to Canada only. We do not ship to the United States or other international destinations at this time.

How much does shipping cost?

Shipping is free on all orders within Canada. No minimum purchase is required.

How long does it take to receive my order?

Orders are processed within 1–2 business days. Once shipped, delivery typically takes 5–10 business days within Canada. Please note these are estimates and not guaranteed. Weather or carrier delays may occur.

Do you offer expedited shipping?

Yes. If you need your order faster, please contact us at [email protected] and we will provide a quote for expedited shipping. Additional shipping fees will apply.

How do I track my order?

Once your order ships, you will receive an email with a tracking number. You can track your package using the carrier’s website. If you don’t receive tracking within 3 business days, please contact us at [email protected].

Can I cancel or change my order after placing it?

Please contact us as soon as possible at [email protected]. We process orders quickly, and once your order has been fulfilled or shipped, we may not be able to make changes.

What if I entered the wrong shipping address?

Email us immediately at [email protected]. We can correct the address only if your order has not yet been processed or shipped. Once shipped, we are not responsible for delivery to an incorrect address provided by you.

What carriers do you use for shipping?

We use Canada Post, UPS, and FedEx. The carrier used for your order will be determined based on your location and package size.

What if my order is split into multiple packages?

If your order contains multiple items, they may be shipped separately from different fulfillment centers. You will receive individual tracking numbers for each shipment.

My package arrived damaged. What should I do?

Contact us within 5 days of delivery at [email protected] with your order number and clear photos of the damage. We will arrange a replacement or refund quickly.

My package is lost. What should I do?

Contact the carrier first with your tracking number. If the carrier confirms the package is lost, email us and we will file a claim on your behalf.

Returns & Refunds

What is your return policy?

You may return new, unused items within 30 days of delivery for a full refund. Items must be in original condition with all packaging intact. Proof of purchase is required.

How do I start a return?

Email us at [email protected] with your order number and the item(s) you wish to return. We will reply within 1 business day with return authorization and instructions.

Who pays for return shipping?

  • If the return is our error (wrong item, defective on arrival): We cover the cost and will provide a prepaid shipping label

  • If you changed your mind: You are responsible for return shipping costs

How long does it take to get a refund?

Please allow 2–4 weeks for the refund to appear in your account. This includes our processing time (5–7 business days after we receive your return) and the additional time required by your bank or credit card company.

Can I exchange an item?

We do not offer direct exchanges at this time. Please return the original item for a refund and place a new order.

What items are non-returnable?

Final sale or clearance items, gift cards, and products purchased from other retailers.

Payments

What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

All payments are processed securely. We do not store your full payment information on our servers.

Is my payment information secure?

Yes. We use industry-standard encryption (SSL) to protect your personal and payment information. All transactions are processed securely through trusted payment processors.

Do you charge sales tax?

Sales tax may be applied to orders depending on the shipping destination and applicable provincial laws.

About Us

Are you the official Lodge® store?

No. Lodge Kitchenware is an independent online retailer of genuine Lodge® products. We are not affiliated with, authorized by, or sponsored by Lodge Manufacturing Company. We are an independent business that proudly sells authentic Lodge® products.

Why should I buy from you?

We offer genuine Lodge® products with fast processing, free shipping across Canada on all orders, and dedicated customer support. Our goal is to make it easy for you to enjoy high-quality cast iron cookware.

Do you have a physical store?

No. We operate online only. Our mailing address is for correspondence only and does not have a retail storefront.

Do you offer gift cards?

Yes. We offer gift cards in various denominations. Please check our website for availability.

How do I get in touch with customer support?

Contact us at [email protected] and we’ll get back to you within 24 hours.

Still Have Questions?

If you didn’t find the answer you were looking for, we’re happy to help.

📧 Email: [email protected]
📞 Phone: (416) 437-9671
🕐 Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

📍 Mailing Address:
3406 Eglinton Avenue
Toronto, ON M4P 1A6
Canada

Lodge Kitchenware is an independent online retailer of genuine Lodge® products and is not affiliated with, authorized by, or sponsored by Lodge Manufacturing Company. Lodge® is a registered trademark. All product names, logos, and brands are property of their respective owners.